Terms of Service

1. Who we are & scope of these terms

The Service is operated by Giovannini Tech Solutions – Inh. Fabio Giovannini, a German sole proprietorship (Einzelunternehmen), VAT ID (USt-IdNr.) DE460918801. Our full operator details, including the postal address, are in our Imprint.

GuestSight is a business-to-business service: event organizers and venues create events in a dashboard, print QR codes, collect anonymous attendee feedback, and receive AI-powered reports and AI-designed follow-up surveys. The Service is offered exclusively to entrepreneurs within the meaning of § 14 BGB (businesses, professionals, and organizations acting in a commercial or professional capacity), not to consumers. By using the Service, you confirm you are acting in such a capacity. If you confirm business use but are in fact acting as a consumer, you cannot later rely on consumer status against us, and we may end the agreement with immediate effect.

Attendees who leave feedback or answer surveys are not parties to these Terms; the organizer’s relationship with its attendees is described in section 5.

2. Accounts

Accounts are created by signing in with Google; we don’t operate a separate password login. You are responsible for keeping access to your Google account secure. You must provide accurate company information and keep it up to date.

The person who creates a company workspace confirms they are authorized to bind that company to these Terms. If you invite team members to your workspace, you are responsible for their use of the Service under your account, and for removing access when they leave your organization.

3. Plans, billing & Stripe

GuestSight currently offers a Free plan, a Premium plan (US$ 39/month or US$ 348/year), and an Agency plan (US$ 119/month or US$ 1,068/year). The Agency plan is available on request rather than through self-serve checkout — contact us and we will set it up for you. The Premium plan has 1 location included and the Agency plan has 5 locations included (a “location” is an always-on venue with weekly AI reports). Prices are in USD and exclude VAT, which is added where applicable; at checkout you may be shown and charged the equivalent in your local currency. Current plans, prices, and entitlements are listed on the pricing page.

Plan entitlements described as “unlimited” are subject to fair use. As a guide, fair use on the Agency plan corresponds to roughly 100 analyzed events per month; sustained use materially beyond that may lead us to discuss a custom arrangement with you before any limitation is applied.

You buy your subscription from us, and these Terms are the contract for it. Payments, VAT and invoices are handled by Stripe Managed Payments: Sold through Link, LLC (“Link”, part of Stripe) acts as merchant of record — it charges you, issues the invoice in its own name, and collects and remits VAT. At checkout this appears as “Sold through Link”, receipts come from Link, and your card statement shows LINK.COM*. Link’s checkout terms apply to the payment. Link may grant refunds under its own refund policy; payment disputes are handled by Link and Stripe.

Paid plans run for the billing period you choose (a month or a year) and renew automatically for the same period unless you cancel before it ends. You can cancel or change your plan at any time in the billing portal, reachable from your dashboard. On cancellation or downgrade, paid features remain available until the end of the period already paid for; after that, your account continues on the Free plan and its limits apply.

We may change prices, or reduce a paid plan’s entitlements, for future billing periods. We tell you by email at least six weeks before a change applies to you; it applies from your next renewal, and you can cancel before then.

4. Acceptable use

When using the Service, you must not:

• use it for unlawful purposes or to collect, store, or distribute unlawful, defamatory, or infringing content;
• abuse attendee-facing surfaces (feedback pages on guestsight.link, survey pages on survey.guestsight.ai, QR codes) — for example to send spam, distribute malware, impersonate others, or mislead attendees about who is collecting their responses;
• use the Service to deliberately collect data that identifies individual respondents of anonymous feedback, or special categories of personal data (Art. 9 GDPR) without a lawful basis;
• scrape, bulk-export by automated means, resell, sublicense, or provide the Service to third parties as your own offering (the Agency plan permits managing events on behalf of your clients);
• use the Service for review gating (steering only satisfied guests to public review sites), to reward guests for reviews, or to publish fake reviews or undisclosed staff reviews, or otherwise in breach of a review platform’s rules;
• circumvent technical limits, rate limits, or plan entitlements, probe or disrupt the Service’s infrastructure, or attempt unauthorized access.

Reporting illegal content. We store content on your behalf. Anyone can tell us about content they believe is illegal by emailing hello@guestsight.ai. A report should explain why the content is illegal, say where it is (a link or the event), give the reporter’s name and email address (not needed for reports of child sexual abuse material), and confirm that it is made in good faith. We confirm receipt, review every report in person — we use no automated moderation — and tell the reporter our decision.

What we may do. Where reasonably necessary to deal with illegal content or a breach of this section, or to protect the Service, its users or guests, we may remove or disable content, restrict features, or suspend or close an account. If we do, we tell you what we restricted, why, and how to challenge it: reply to our email and we review the decision again. You can also go to court.

5. Your content & data roles

You retain all rights to the content and data you and your attendees submit to the Service (“Customer Content”) — events, feedback responses, survey answers, and derived reports. You grant us the non-exclusive right to host, process, transmit, and display Customer Content solely as needed to provide the Service.

For personal data contained in attendee feedback and survey responses, you (the organizer) are the data controller and GuestSight processes that data on your behalf as a processor. Our Data Processing Agreement forms part of these Terms and applies whenever we process personal data on your behalf. The current list of sub-processors is in your dashboard under Settings → Account → Legal.

You are responsible for having a lawful basis for the feedback and survey data you collect, and for providing your attendees with any legally required notices when you distribute QR codes or survey links to them. The Service doesn’t ask attendees for names or contact details; if you add questions that collect personal data, that is your decision as controller.

The Service is hosted on Amazon Web Services in the EU (eu-central-1, Frankfurt). Details on data handling, storage, and retention are in the Privacy Policy, which applies to all data matters and is not restated here.

6. AI-generated output

The Service generates event reports and follow-up survey suggestions using third-party AI models. AI-generated output is produced automatically from your feedback data and may contain inaccuracies, omissions, or statements that do not reflect your event. It is provided as an analysis aid, not professional advice, and we do not warrant its accuracy or completeness. You are responsible for reviewing AI-generated output before relying on it or acting on it.

7. Intellectual property

The Service — including its software, design, branding, and documentation — is owned by us or our licensors and protected by intellectual property law. We grant you a non-exclusive, non-transferable right to use the Service for your internal business purposes during the term of your subscription (or your use of the Free plan). No rights are granted beyond what these Terms state.

Customer Content remains yours (section 5). If you give us feedback or suggestions about the product itself, we may use them to improve the Service without obligation or compensation.

8. Availability & support

We provide the Service on a best-effort basis and do not promise a specific availability level or service level agreement (SLA). We may perform maintenance — where reasonably possible outside typical event hours — and maintenance windows may temporarily interrupt the Service. We continuously develop the Service and may change or improve features, provided the core character of the Service you subscribed to is preserved during a paid period.

Defects. If the Service doesn’t work as described, tell us by email at hello@guestsight.ai with enough detail to reproduce the problem, and we will fix it within a reasonable time. We are not liable without fault for defects that already existed when the agreement was concluded (§ 536a(1), first alternative, BGB); liability for fault follows section 10. Your other statutory rights remain unaffected.

Support is available by email at hello@guestsight.ai on a best-effort basis.

9. Termination

You may stop using the Service and end the agreement at any time by cancelling any paid plan in the billing portal and asking us to delete your account at privacy@guestsight.ai; we do it within 30 days and confirm by email. Ending the agreement does not entitle you to a refund of the current billing period, except where Link’s refund policy, the switching rules below, section 11 or mandatory law provide otherwise.

We may terminate the agreement with reasonable notice, and may terminate or suspend immediately for good cause — in particular a serious or repeated breach of section 4 that is not remedied after a warning where a warning is reasonable.

Switching providers and exporting your data (EU Data Act). You can ask at any time to switch to another provider, to export your data, or to have it deleted, by emailing privacy@guestsight.ai. The notice period is at most two months; we then complete the export within 30 days. You can export: events and locations with their settings, QR codes, feedback (ratings, comments, zone and time), survey questions and answers, and reports, as CSV and JSON files (formats listed in your dashboard under Settings → Account → Legal). Our internal system logs are not part of the export. After the export your data stays retrievable for at least 30 days; then we erase it completely, and backups age out within 35 days. When the switch is complete, the agreement ends and we confirm this by email. We charge nothing for switching or export. We refund fees paid for full months after the switch completes.

On any other termination, your access ends, your data stays retrievable for 30 days on request, and we then erase it as described in our Data Processing Agreement.

10. Liability

We are liable without limitation:

• for damage caused by intent or gross negligence;
• for injury to life, body, or health;
• under the German Product Liability Act (Produkthaftungsgesetz) and to the extent we have expressly assumed a guarantee.

In cases of slight negligence, we are liable only for breaches of essential contractual obligations (Kardinalpflichten) — obligations whose fulfillment makes the proper performance of the agreement possible in the first place and on whose fulfillment you regularly rely — and in such cases our liability is limited to the foreseeable damage typical for this type of contract. Any further liability is excluded. This limitation also applies in favor of our employees and agents.

For use of the Free plan, we are liable only for intent and gross negligence, without prejudice to the unlimited liability cases above.

11. Changes to these terms

We may update these Terms to reflect new features, legal requirements or changes to our billing setup. We tell you about a change by email at least six weeks before it takes effect, with the new text. If you don’t agree, you can object before that date. If you object, we may end the agreement on the date the change takes effect and refund fees paid for the time after it. If you don’t object, the change applies; we point this out in the notice. This procedure doesn’t cover prices or the core scope of a paid plan: those change only as section 3 describes or with your express agreement.

12. Governing law & final provisions

These Terms are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict-of-law rules. If you are a merchant (Kaufmann), a legal entity under public law or a special fund under public law, or if you have no general place of jurisdiction in Germany, the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is Frankfurt am Main, Germany. We may also bring proceedings at your general place of jurisdiction.

Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.

These Terms are drafted in English; the English version is the controlling version.

13. Contact

General inquiries: hello@guestsight.ai
Privacy matters: privacy@guestsight.ai

Full operator details, including our postal address, are in the Imprint (Impressum).