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FOR CAFÉS

Catch the flat-white complaint before it hits your Google profile.

Most guests don't review a café after one bad flat white — they just switch corners. A QR by the counter hears it the first time: 30 seconds, anonymous, no awkward moment at the register.

Start with your caféAudit how you collect feedback

30 SECONDS PER GUEST · NO APP · COUNTER TO TERRACE · WEEKLY AI REPORT

COUNTER · 08:12

How was your visit?

New beans? Tastes burnt today…
Send
SECONDS LATER
gSguestSightLIVE FEED

“New beans? Tastes burnt today…” — 2 ★

COUNTER · 08:12 · IN YOUR FEED

You spot it before the rush
BEFORE THE 9AM RUSH

08:25 — YOU ACT

Grinder redialed, batch pulled.

NEXT WEEK'S REPORT: COUNTER 4.2 → 4.7

FIG. 1 — ONE BURNT BATCH: SCAN → SPOT → FIX · ILLUSTRATIVE EXAMPLE

YOUR PLACE, LIVE

The counter, the room, the terrace — one feed.

Regulars won't complain across the counter, but they'll tap a QR while they wait. You see the morning as it happens and the week as it trends.

  • Zones that match the shop: counter, seating, terrace, restroom
  • Drift shows up fast — new beans, new barista, new wait times
  • Every rating lands with its zone — praise and complaints alike
app.guestsight.ai/locations/kaffeehaus-sued

Kaffeehaus Süd

ALWAYS ON

41

RESPONSES · THIS WEEK

4.5

AVG RATING

3.9

LOW ZONE — SEATING · LAST WEEK

“Wobbly tables” — 4 mentions in last week's report

SEATING · W32

LIVE FEED

“That cardamom bun!!”

COUNTER · 09:14

“Wifi keeps dropping”

SEATING · 10:02

“Terrace is a suntrap, love it”

TERRACE · 11:31

LAST WEEK’S REPORT BY ZONE

COUNTER4.7TERRACE4.4RESTROOM4.2SEATING3.9
FIG. 2 — LIVE FEED + LAST MONDAY’S REPORT · ILLUSTRATIVE EXAMPLE

WHAT YOU CATCH

What regulars never say out loud.

01 · THE QUIET CHURN

Hear the ones who'd just stop coming

A regular with a gripe rarely argues at the counter. The scan gives them a 30-second way to tell you — instead of telling nobody and trying the place across the street.

▲ “MILK TASTES OFF” — COUNTER · TUE 08:40

02 · THE RECIPE DRIFT

Know when the cup changes

New roast, new barista, new supplier — week-over-week trends show whether the change moved your ratings up or down, within two weeks.

✓ NEW ROAST: AVG 4.2 → 4.6 IN TWO WEEKS

03 · THE PRAISE FILE

Know what to protect

The Monday report names what regulars love, so nobody “fixes” it by accident.

✓ TOP PRAISE: THE TERRACE ×7

EVERY MONDAY

Monday: the week in one espresso-length read.

Every Monday the AI breaks the week down by zone and theme, with week-over-week deltas. Two minutes with your first coffee and you know what to fix this week — and how the week compares with the last one.

ONE REPORT FOR EVERY WEEK WITH FEEDBACK · WEEK-OVER-WEEK TREND FROM WEEK TWO · SUMMARY EMAIL TO THE WORKSPACE OWNER

WEEKLY REPORT — W32 · KAFFEEHAUS SÜD

VS LAST WEEK: AVG 4.5 ▲ +0.2 · RESPONSES 41 ▲ +6 · POSITIVE 78%

4.7CounterHOLD
4.4TerraceSTEADY
4.2RestroomSTEADY
3.9Seating“WOBBLY TABLES” ×4 · FIX

+ TOP PRAISE: CARDAMOM BUN ×11 · WATCH: WIFI MENTIONS · VS LAST WEEK ▲ +0.2

FIG. 3 — THE WEEK, ZONE BY ZONE · ILLUSTRATIVE EXAMPLE

Put a code by the counter.

About an hour to set up, no till integration. The first weekly report lands the Monday after your first feedback.

See pricingSee how it works

INCLUDED WITH PREMIUM — 1 LOCATION · AGENCY — 5 LOCATIONS