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FOR CAFÉS

Catch the flat-white complaint before it hits your Google profile.

Nobody reviews a café after one bad flat white — they post after five, or just switch corners. A QR by the counter hears it the first time: 30 seconds, anonymous, no awkward moment at the register.

Start with your caféAudit how you collect feedback

30 SECONDS PER GUEST · NO APP · COUNTER TO TERRACE · WEEKLY AI REPORT

COUNTER · 08:12

How was your coffee today?

New beans? Tastes burnt today…
Send
8 SECONDS LATER
gSguestSightLIVE FEED

“Tastes burnt today…” — and 3 more since opening

COUNTER · THIS MORNING 3.5 ▼

You spot it before the rush
BEFORE THE 9AM RUSH

08:25 — YOU ACT

Grinder redialed, batch pulled.

MORNING RECOVERS: 3.5 → 4.6 BY 10:00

FIG. 1 — ONE BURNT BATCH: SCAN → SPOT → FIX

YOUR PLACE, LIVE

The counter, the room, the terrace — one feed.

Regulars won't complain across the counter, but they'll tap a QR while they wait. You see the morning as it happens and the week as it trends.

  • Zones that match the shop: counter, seating, terrace, restroom
  • Drift shows up fast — new beans, new barista, new wait times
  • Critique stays private; happy regulars get the one-tap Google nudge
app.guestsight.ai/kaffeehaus-sued

Kaffeehaus Süd

ALWAYS ON

41

RESPONSES · THIS WEEK

4.5

AVG RATING

3.9

LOW ZONE — SEATING

“Wobbly tables” — 4 mentions this week

SEATING · W32

LIVE FEED

“That cardamom bun!!”

COUNTER · 09:14

“Wifi keeps dropping”

SEATING · 10:02

“Terrace is a suntrap, love it”

TERRACE · 11:31

THIS WEEK BY ZONE

COUNTER4.7TERRACE4.4RESTROOM4.2SEATING3.9
FIG. 2 — THE WHOLE PLACE, BY ZONE AND BY WEEK

WHAT YOU CATCH

What regulars never say out loud.

01 · THE QUIET CHURN

Hear the ones who'd just stop coming

A regular with a gripe rarely argues at the counter. The scan gives them a 30-second way to tell you — instead of telling nobody and trying the place across the street.

▲ “MILK TASTES OFF” ×3 — TUESDAY

02 · THE RECIPE DRIFT

Know when the cup changes

New roast, new barista, new supplier — week-over-week trends show whether the change moved your ratings up or down, within two weeks.

✓ NEW ROAST: AVG 4.2 → 4.6 IN TWO WEEKS

03 · THE GOOGLE FLIP

Turn the morning crowd into reviews

Happy guests get a one-tap invite to say it on Google — the profile that decides who walks in tomorrow keeps growing while critique stays private.

✓ 9 GOOGLE REVIEWS FROM 38 HAPPY SCANS

EVERY MONDAY

Monday: the week in one espresso-length read.

Every Monday the AI ranks your zones and themes, with week-over-week deltas. Two minutes with your first coffee and you know what to fix this week — and whether last week's fix held.

WEEKLY REPORT — W32 · KAFFEEHAUS SÜD

VS LAST WEEK: AVG 4.5 ▲ +0.2 · RESPONSES 41 ▲ +6 · POSITIVE 78%

4.7CounterHOLD
4.4TerraceSTEADY
4.2RestroomSTEADY
3.9Seating“WOBBLY TABLES” ×4 · FIX

+ TOP PRAISE: CARDAMOM BUN ×11 · WATCH: WIFI MENTIONS CREEPING · TREND: 2 WEEKS UP

FIG. 3 — THE WEEK, RANKED

Put a code by the counter.

About an hour to set up, no till integration. The first weekly report lands next Monday.

See pricingSee how it works

INCLUDED WITH PREMIUM — 1 LOCATION · AGENCY — 5 LOCATIONS