01 · THE SCORE SAVER
Recover in-stay, not in replies
A problem fixed during the stay rarely reaches the review. Management replies on OTAs convince nobody — a fixed breakfast does.
▲ “BUFFET EMPTY” ×6 — BREAKFAST, TODAY
FOR HOTELS
The guest tells you at breakfast — or tells Booking.com at checkout.
By the time the OTA review lands, the guest is home and the score is public. A QR at every touchpoint hears the problem while they're still in the building — when an apology and a fix can still change the review.
30 SECONDS PER GUEST · NO APP · LOBBY TO SPA · WEEKLY AI REPORT
BREAKFAST · 08:40
How was breakfast today?
Buffet empty at 8:30…
Send
8 SECONDS LATER
gSguestSightLIVE FEED
“Buffet empty at 8:30…” — and 5 more this morning
BREAKFAST · TODAY 3.3 ▼
The duty manager spots itSAME STAY, SAME DAY
09:10 — F&B ACTS
Restock schedule moved 30 minutes up.
TOMORROW'S BREAKFAST: 3.3 → 4.5
YOUR PLACE, LIVE
Every touchpoint, its own line.
Cards at reception, in rooms, at breakfast, in the spa. When a stay goes wrong you know exactly which touchpoint broke — and you fix it while the guest is still there to notice.
- Zones that match the stay: reception, rooms, breakfast, spa and pool
- In-stay recovery — the complaint reaches the duty manager, not the OTA
- Great stays get the one-tap review invite at the moment they're happiest
app.guestsight.ai/hotel-lindenhof
Hotel Lindenhof
ALWAYS ON134
RESPONSES · THIS WEEK
4.4
AVG RATING
3.3
LOW ZONE — BREAKFAST
“Buffet empty” — 6 mentions before 09:00
BREAKFAST · TODAY
LIVE FEED
“Check-in took 90 seconds, wow”
RECEPTION · 15:12
“Buffet empty at 8:30”
BREAKFAST · 08:40
“Pool area spotless”
SPA & POOL · 11:20
THIS WEEK BY ZONE
RECEPTION4.7SPA & POOL4.5ROOMS4.3BREAKFAST3.3
WHAT YOU CATCH
What OTA reviews average away.
02 · THE TOUCHPOINT LEDGER
Know which department owns the dip
A 7.8 doesn't say whether it's housekeeping or breakfast. Zone trends do — week over week, per touchpoint, before the public score moves.
✓ BREAKFAST: 3.3 → 4.5 AFTER RESTOCK FIX
03 · THE REVIEW ENGINE
Great stays go public
Guests who loved the stay get a one-tap invite to say so — while they're still by the pool, not three days after checkout.
✓ 12 REVIEWS FROM THIS WEEK'S HAPPY GUESTS
EVERY MONDAY
Monday: the house, ranked by guests.
Every Monday the AI ranks touchpoints with week-over-week trends. The department meeting starts from the same one-pager: what slipped, what held, whether the fix worked.
WEEKLY REPORT — W32 · HOTEL LINDENHOF
VS LAST WEEK: AVG 4.4 ▲ +0.2 · RESPONSES 134 ▲ +18 · POSITIVE 76%
4.7ReceptionHOLD
4.5Spa & poolSTEADY
4.3RoomsHOUSEKEEPING STEADY
3.3Breakfast“EMPTY BUFFET” ×6 · FIX
+ TOP THEME: BREAKFAST RESTOCK · OWNER: F&B · TREND: ROOMS STABLE 3 WEEKS
Cards in the rooms by the weekend.
Reception to spa in about an hour — no PMS integration. The first weekly report arrives Monday.
INCLUDED WITH PREMIUM — 1 LOCATION · AGENCY — 5 LOCATIONS