FOR HOTELS

The guest tells you at breakfast — or tells Booking.com at checkout.

By the time the OTA review lands, the guest is home and the score is public. A QR at every touchpoint hears the problem while they're still in the building — when an apology and a fix can still change the stay.

Start with your hotel Audit how you collect feedback

30 SECONDS PER GUEST · NO APP · LOBBY TO SPA · WEEKLY AI REPORT

BREAKFAST · 08:40

How was your visit?

Buffet empty at 8:30…

Send

SECONDS LATER

gSguestSightLIVE FEED

“Buffet empty at 8:30…” — 2 ★

BREAKFAST · 08:40 · IN YOUR FEED

The duty manager spots it

SAME STAY, SAME DAY

09:10 — F&B ACTS

Restock schedule moved 30 minutes up.

NEXT WEEK'S REPORT: BREAKFAST 3.3 → 4.5

FIG. 1 — ONE EMPTY BUFFET: SCAN → SPOT → FIX · ILLUSTRATIVE EXAMPLE

YOUR PLACE, LIVE

Every touchpoint, its own line.

Cards at reception, in rooms, at breakfast, in the spa. When a stay goes wrong you know exactly which touchpoint broke — and you fix it while the guest is still there to notice.

Zones that match the stay: reception, rooms, breakfast, spa and pool
In-stay recovery: the complaint shows up in the duty manager's feed, tagged with its touchpoint
Every rating lands with its touchpoint — praise and complaints alike

app.guestsight.ai/locations/hotel-lindenhof

Hotel Lindenhof

ALWAYS ON

134

RESPONSES · THIS WEEK

4.4

AVG RATING

3.3

LOW ZONE — BREAKFAST · LAST WEEK

“Buffet empty” — 6 mentions in last week's report

BREAKFAST · W32

LIVE FEED

“Check-in took 90 seconds, wow”

RECEPTION · 15:12

“Buffet empty at 8:30”

BREAKFAST · 08:40

“Pool area spotless”

SPA & POOL · 11:20

LAST WEEK’S REPORT BY ZONE

RECEPTION4.7SPA & POOL4.5ROOMS4.3BREAKFAST3.3

FIG. 2 — LIVE FEED + LAST MONDAY’S REPORT · ILLUSTRATIVE EXAMPLE

WHAT YOU CATCH

What OTA reviews average away.

01 · IN-STAY RECOVERY

Recover in-stay, not in replies

A problem fixed during the stay is less likely to end up in the review. A fixed breakfast says more than any management reply.

▲ “BUFFET EMPTY AT 8:30” — BREAKFAST · 08:40

02 · THE TOUCHPOINT LEDGER

Know which department owns the dip

A 7.8 doesn't say whether it's housekeeping or breakfast. Each week's report shows every touchpoint's average, so you see which department owns the dip — before the public score moves.

✓ BREAKFAST: 3.3 → 4.5 AFTER RESTOCK FIX

03 · THE PRAISE FILE

Know what guests love

The Monday report names what guests love, so nobody “fixes” it by accident.

✓ TOP PRAISE: CHECK-IN SPEED ×12

EVERY MONDAY

Monday: the house, read by guests.

Every Monday the AI breaks the week down by touchpoint, with week-over-week trends. The department meeting starts from the same one-pager: what slipped, what held, and how the week compares with the last one.

ONE REPORT FOR EVERY WEEK WITH FEEDBACK · WEEK-OVER-WEEK TREND FROM WEEK TWO · SUMMARY EMAIL TO THE WORKSPACE OWNER

WEEKLY REPORT — W32 · HOTEL LINDENHOF

VS LAST WEEK: AVG 4.4 ▲ +0.2 · RESPONSES 134 ▲ +18 · POSITIVE 76%

4.7ReceptionHOLD

4.5Spa & poolSTEADY

4.3RoomsHOUSEKEEPING STEADY

3.3Breakfast“EMPTY BUFFET” ×6 · FIX

+ TOP THEME: BREAKFAST RESTOCK · TRY: RESTOCK BEFORE 08:00 · VS LAST WEEK ▲ +0.2

FIG. 3 — THE WEEK, BY TOUCHPOINT · ILLUSTRATIVE EXAMPLE

Cards in the rooms by the weekend.

Reception to spa in about an hour — no PMS integration. The first weekly report arrives the Monday after your first feedback.

See pricing See how it works

INCLUDED WITH PREMIUM — 1 LOCATION · AGENCY — 5 LOCATIONS