01 · THE SILENT REPORT
Equipment issues, same day
Scanning the code on the machine is easier than complaining in person. The dead treadmill gets reported at 18:22 — not discovered in a review.
▲ “TREADMILL 4” ×9 — CARDIO, THIS WEEK
FOR GYMS
The broken treadmill reaches you tonight — not your Google rating next week.
Members don't walk to the front desk to report a dead treadmill — but they'll scan the QR on it. Thirty seconds, anonymous, no confrontation. You hear it first, fix it fast, and the review never happens.
30 SECONDS PER MEMBER · NO APP · WEIGHTS TO LOCKERS · WEEKLY AI REPORT
CARDIO · 18:22
How was your workout?
Treadmill 4 still broken…
Send
8 SECONDS LATER
gSguestSightLIVE FEED
“Treadmill 4 still broken…” — and 8 more this week
CARDIO · THIS WEEK 3.4 ▼
Ops spots it the same eveningBEFORE TOMORROW'S PEAK
09:00 — FIXED
Tech called. Belt replaced.
CARDIO 3.4 → 4.4 BY FRIDAY
YOUR PLACE, LIVE
The whole floor, one feed.
Codes on equipment, in the locker rooms, at the desk — each zone tagged. Issues reach you the day they start, not the month they cost a member.
- Zones that match the gym: weights floor, cardio, locker rooms, front desk
- Clusters, not one-offs — nine cleanliness mentions read as one problem
- Complaints come to you privately; happy members get the Google nudge
app.guestsight.ai/ironworks-gym
Ironworks Gym
ALWAYS ON89
RESPONSES · THIS WEEK
4.3
AVG RATING
3.5
LOW ZONE — LOCKERS
“Showers cold again” — 7 mentions since Monday
LOCKER ROOMS · W32
LIVE FEED
“New squat racks are class”
WEIGHTS · 17:40
“Showers cold again”
LOCKERS · 18:05
“Front desk sorted my pass in 2 min”
FRONT DESK · 16:22
THIS WEEK BY ZONE
WEIGHTS4.7FRONT DESK4.5CARDIO4.0LOCKERS3.5
WHAT YOU CATCH
What members never tell the front desk.
02 · THE CLEANLINESS TREND
Catch the slide before the reviews do
Locker rooms drift slowly. Week-over-week trends show the slide at week two — not at review number five.
✓ LOCKERS: 3.5 → 4.2 AFTER SCHEDULE CHANGE
03 · THE GOOGLE FLIP
Good sessions become five stars
Members who rate a great session get the one-tap Google invite — the rating that fills your trial classes keeps growing.
✓ 9 REVIEWS FROM 61 HAPPY SCANS
EVERY MONDAY
Monday: the floor report, ranked.
Every Monday the AI ranks your zones, names the themes, and shows week-over-week movement — so maintenance, cleaning, and staffing run on member signal instead of guesswork.
WEEKLY REPORT — W32 · IRONWORKS GYM
VS LAST WEEK: AVG 4.3 ▲ +0.2 · RESPONSES 89 ▲ +14 · POSITIVE 71%
4.7Weights floorHOLD
4.5Front deskSTEADY
4.0CardioTREADMILL FIXED · RECOVERING
3.5Locker rooms“COLD SHOWERS” ×7 · FIX
+ TOP THEME: SHOWER TEMP · TRY: BOILER CHECK THURSDAYS · TREND: CARDIO RECOVERING
Put a code on every machine that matters.
Zones set up in about an hour, no member-app integration. The first weekly report arrives Monday.
INCLUDED WITH PREMIUM — 1 LOCATION · AGENCY — 5 LOCATIONS