Skip to content

FOR RESTAURANTS

Hear about the cold pasta tonight — not in a one-star review on Friday.

A guest who won't say a word to your server will often tell a QR code the truth in 30 seconds — anonymous, at the table, mid-meal. You can fix the dish while they're still sitting there, before it turns into a review.

Start with your restaurantAudit how you collect feedback

30 SECONDS PER GUEST · NO APP · ZONES BY AREA · WEEKLY AI REPORT

TABLE 12 · 20:41

How was your visit?

Pasta came out lukewarm…
Send
SECONDS LATER
gSguestSightLIVE FEED

“Pasta came out lukewarm…” — table 12, still seated

DINING ROOM · 20:41 · IN YOUR FEED

The pass spots it
BEFORE DESSERT

20:49 — YOU ACT

Dish replaced, dessert on the house.

FIXED BEFORE DESSERT

FIG. 1 — ONE COLD PLATE: SCAN → SPOT → FIX · ILLUSTRATIVE EXAMPLE

YOUR PLACE, LIVE

Every section of the room, one screen.

QR codes live on tables, the bar top, and the terrace — each tagged to its area. Complaints show up in your feed within seconds, while there's still a table to win back.

  • Zones that match your floor: dining room, bar, terrace, restrooms
  • The Monday report groups repeats: five slow-service mentions read as one kitchen problem
  • Every rating lands with its zone — praise and complaints alike
app.guestsight.ai/locations/trattoria-luna

Trattoria Luna

ALWAYS ON

63

RESPONSES · THIS WEEK

4.4

AVG RATING

3.6

LOW ZONE — DINING · LAST WEEK

“Slow mains” — 8 mentions in last week's report

DINING ROOM · W32

LIVE FEED

“Best carbonara in town”

BAR · 21:02

“Pasta came out lukewarm”

DINING ROOM · 20:41

“Terrace heaters, please”

TERRACE · 20:15

LAST WEEK’S REPORT BY ZONE

BAR4.6TERRACE4.3RESTROOMS4.1DINING ROOM3.6
FIG. 2 — LIVE FEED + LAST MONDAY’S REPORT · ILLUSTRATIVE EXAMPLE

WHAT YOU CATCH

The things public reviews never itemize.

01 · TABLE-SIDE SIGNAL

The complaint comes to you first

A 30-second anonymous scan is easier than flagging down a server. You see the cold plate in your feed at 20:41, while the guest is still at the table.

▲ “PASTA CAME OUT LUKEWARM” — TABLE 12 · 20:41

02 · THE KITCHEN PATTERN

One bad night vs a drifting kitchen

Weekly trends split the one-off from the pattern. If mains run slow week after week, the weekly trend shows it before your rating does.

✓ DINING ROOM: 3.4 → 4.2 AFTER PREP CHANGE

03 · THE PRAISE FILE

Know what to protect

The Monday report names what guests love, so nobody “fixes” it by accident.

✓ TOP PRAISE: THE CARBONARA ×11

EVERY MONDAY

Monday morning: last week, zone by zone.

Every Monday, the AI reads the week's feedback and breaks it down by zone — with week-over-week trends, so you see how the week compares with the last one. A summary lands in your inbox before the ordering call; the full report is one click away.

ONE REPORT FOR EVERY WEEK WITH FEEDBACK · WEEK-OVER-WEEK TREND FROM WEEK TWO · SUMMARY EMAIL TO THE WORKSPACE OWNER

WEEKLY REPORT — W32 · TRATTORIA LUNA

VS LAST WEEK: AVG 4.4 ▲ +0.3 · RESPONSES 63 ▲ +9 · POSITIVE 74%

4.6BarHOLD
4.3TerraceHEATERS FIXED IT
4.1RestroomsSTEADY
3.6Dining room“SLOW MAINS” ×8 · FIX

+ TOP THEME: SERVICE PACE · TRY: EARLIER PREP · VS LAST WEEK ▲ +0.3

FIG. 3 — THE WEEK, ZONE BY ZONE · ILLUSTRATIVE EXAMPLE

Put it on the tables this week.

Print the QR codes, name your zones, done — about an hour, no POS integration. The first weekly report arrives the Monday after your first feedback.

See pricingSee how it works

INCLUDED WITH PREMIUM — 1 LOCATION · AGENCY — 5 LOCATIONS