01 · THE REVIEW INTERCEPT
The complaint comes to you first
A 30-second anonymous scan is easier than writing a review later. You hear about the cold plate at 20:41 — Google doesn't.
▲ “LUKEWARM PASTA” ×3 — TONIGHT, DINING
FOR RESTAURANTS
Hear about the cold pasta tonight — not in a one-star review on Friday.
A guest who won't say a word to your server will tell a QR code the truth in 30 seconds — anonymous, at the table, mid-meal. You fix the dish while they're still sitting there, and the review that was forming never gets written.
30 SECONDS PER GUEST · NO APP · ZONES BY AREA · WEEKLY AI REPORT
TABLE 12 · 20:41
How's everything tonight?
Pasta came out lukewarm…
Send
8 SECONDS LATER
gSguestSightLIVE FEED
“Pasta came out lukewarm…” — table 12, still seated
DINING ROOM · TONIGHT 3.6 ▼
The pass spots itBEFORE DESSERT
20:49 — YOU ACT
Dish replaced, dessert on the house.
SAME GUEST: ONE-TAP GOOGLE SHARE AT 21:30
YOUR PLACE, LIVE
Every section of the room, one screen.
QR codes live on tables, the bar top, and the terrace — each tagged to its area. Complaints reach the pass in seconds instead of Google on Friday, and praise gets a one-tap nudge to go public.
- Zones that match your floor: dining room, bar, terrace, restrooms
- Clusters, not one-offs — five slow-service mentions read as one kitchen problem
- Unhappy guests vent to you privately; happy ones get pointed to Google
app.guestsight.ai/trattoria-luna
Trattoria Luna
ALWAYS ON63
RESPONSES · THIS WEEK
4.4
AVG RATING
3.6
LOW ZONE — DINING
“Slow mains” — 5 mentions since 19:30
DINING ROOM · TONIGHT
LIVE FEED
“Best carbonara in town”
BAR · 21:02
“Pasta came out lukewarm”
DINING ROOM · 20:41
“Terrace heaters, please”
TERRACE · 20:15
THIS WEEK BY ZONE
BAR4.6TERRACE4.3RESTROOMS4.1DINING ROOM3.6
WHAT YOU CATCH
The things Google reviews never itemize.
02 · THE KITCHEN PATTERN
One bad night vs a drifting kitchen
Weekly trends split the one-off from the pattern. If mains run slow every Friday, week-over-week shows it before your rating does.
✓ FRIDAY MAINS: 3.4 → 4.2 AFTER PREP CHANGE
03 · THE GOOGLE FLIP
Happy tables become public reviews
After a good rating, guests get a one-tap invite to say it on Google. The critics talk to you; the fans talk to everyone.
✓ 11 GOOGLE REVIEWS FROM 54 HAPPY SCANS
EVERY MONDAY
Monday morning: last week, ranked.
Every Monday, the AI reads the week's feedback and ranks your zones — with week-over-week trends, so you know whether the fix actually worked. It lands in your inbox before the ordering call.
WEEKLY REPORT — W32 · TRATTORIA LUNA
VS LAST WEEK: AVG 4.4 ▲ +0.3 · RESPONSES 63 ▲ +9 · POSITIVE 74%
4.6BarHOLD
4.3TerraceHEATERS FIXED IT
4.1RestroomsSTEADY
3.6Dining room“SLOW MAINS” ×8 · FIX
+ TOP THEME: SERVICE PACE ON FRIDAYS · TRY: EARLIER PREP AT 18:00 · TREND: 3 WEEKS IMPROVING
Put it on the tables this week.
Print the QR codes, name your zones, done — about an hour, no POS integration. The first weekly report arrives Monday.
INCLUDED WITH PREMIUM — 1 LOCATION · AGENCY — 5 LOCATIONS