19:00 — DOORS
The queue read
Security and entry clusters surface while the line still exists — open a lane at 19:20, not in the debrief.
▲ “40 MIN AT SECURITY” ×11
FOR CONCERT VENUES & PROMOTERS
One night. No do-overs. Hear the room while the band's still on.
A concert ends before any survey opens. Sound complaints per section reach FOH mid-set, door and merch queues cluster while there's still a queue to fix — and the room's verdict on the support act is in the report at close.
30 SECONDS PER FAN · NO APP · SOUND BY SECTION · BOOKING READ AT CLOSE
BALCONY · 21:12
How's the show from where you stand?
Can't hear the vocals up here…
Send
8 SECONDS LATER
gSguestSightnow
“Vocals low” mentioned 9× from the balcony
BALCONY · SENTIMENT 3.4 ▼ · FLOOR FINE
Open live portal →MID-SET, TWO SONGS LATER
21:20 — WORD TO FOH
Balcony fill adjusted mid-set.
BALCONY 3.4 → 4.5 BY 21:45 ▲
DOORS TO ENCORE
A show is four windows. Each one closes fast.
Codes live where fans dwell — queues, bar, balcony rails, merch table. Each window has its own failure mode, and its own fix.
20:00 — SUPPORT
The booking read
Did the opener land? The room's verdict — by section, in numbers — feeds the next lineup decision.
✓ SUPPORT ACT 4.4 · “WHO WAS THAT” ×8
21:00 — HEADLINER
The mix, by section
Floor loves it, balcony can't hear vocals — FOH knows in minutes, with a section attached, while there's a set left to save.
▲ “VOCALS LOW” ×9 — BALCONY ONLY
22:30 — ENCORE & OUT
The merch window
Merch queues longer than the encore are revenue walking out the door. A second till opens while fans are still inside.
✓ SECOND TILL OPEN 22:35
YOUR PRODUCTION OFFICE, LIVE
The room, by section, in real time.
Floor, balcony, bar, doors, merch — every response lands with a section and a timestamp. The production office sees the show the way the mixing desk hears it: by zone.
- Codes on balcony rails, bar tops, queue barriers, and merch tables
- Alerts on clusters — nine balcony mentions, not one audiophile
- Report at close: sound by section, queues by window, opener verdict
app.guestsight.ai/friday-live/live
Friday — Main Hall
LIVE187
RESPONSES
4.4
AVG SENTIMENT
1
LIVE ALERT
“Vocals low” ×9 from the balcony in 15 min
BALCONY · NOTIFIED 21:18
LIVE FEED
“Sound is perfect down here”
FLOOR · 21:15
“Bar's out of cups”
BAR · 21:40
“Merch line longer than the encore”
MERCH · 22:30
SENTIMENT BY SECTION
FLOOR4.7DOORS4.2MERCH3.9BALCONY3.4
AFTER THE LAST SONG
The night's verdict, before load-out ends.
While the crew packs, the report is already in: sound by section, every queue window, the opener's numbers, and the three fixes for the next show. Happy fans got their one-tap Google invite on the way out — the rating grows while the truth stays with you.
REPORT — FRIDAY, MAIN HALL · READY 23:41
KEEPFloor sound & light show — 4.7, praised 31×
REBOOKSupport act — 4.4, “who was that” ×8
FIX 1Balcony delay fills — soundcheck check, next show
FIX 2Second security lane from 19:00 — doors clustered ×11
FIX 3Two merch tills from the encore — line abandoned ×6
Run it at your next show.
Sections, live alerts to the production office, and the verdict at close — set up in about an hour, no ticketing integration needed.